Support

At Orion we understand that a project does not end at the point of handover. We are here to support you through the full life cycle of your systems operation.

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Early Life Support

The most critical stage of a systems life cycle is the initial 'Go Live' period. It is essential that your new operation has the best possible start. From operator training and familiarisation, to onsite engineering support and remote hypercare we are here to take those initial steps with you and ensure  you start as you mean to continue. 

Preventative & Corrective Maintenance

We know your system is key to your operation and that means it needs to operate to its full potential all of the time. Our engineers can undertake scheduled preventative maintenance to keep your system at its optimum performance levels.

Unfortunately breakdowns do happen, that is why our team can be onsite with the parts you need to get you operational with minimal impact.

Orion can provide support on an ad-hoc basic, call out basis or we can create a support contract tailored to your needs, with either guaranteed SLA response times or alternatively we can provide full time resident engineers to act as extension to your own team. 

System Monitoring

At Orion we have developed a cutting edge system monitoring solution that allow us to see when potential system issues may occur and put preventative measures in place. Our system will automatically notify your maintenance team and Orion that a potential issue is imminent, from this we will automatically arrange an engineer to attend site with the required part. 

Asset Management 

In the event of a critical breakdown you need to rely on the fact that you have a required spare part in stock to facilitate an immediate fix.

We can undertake full inventory management of your system spares to include:

  • Stock management

  • Usage trend analysis

  • Critical parts identification

  • Cost analysis and optimisation

  • Obsolescence

24/7 HOTLINE 

We offer access to our emergency call out support line for all electromechanical faults and dispatch engineers directly to site.

PLC Support

Orion have PLC engineers with a wealth of knowledge within the Logisics and Warehousing sector. Whether you need system design, emergency callout, legacy resolution or a one off code change we are here to help.