Design, install handover and beyond
At Orion, we know our job doesn't just finish at the handover.
We take our customer service and duty of care seriously and that's why we have developed the Orion 'lifecycle support'.
By using our lifecycle support we can keep track of what stage of the operation we are at allowing us to give the correct level of support as well as see what the next steps are.
From step 3 of our lifecycle we are supporting your system after the handover. We believe this is very important as it means your system is monitored with our cutting edge system that allows us to see when a breakdown may occur allowing us to perform maintenance so breakdowns are less likely to occur. Our engineers undertake both preventative and corrective maintenance to keep your system at optimum performance meaning you can remain efficient and achieve maximum ROI. We are also on hand for when breakdowns do occur, our team will visit your site with the needed parts to get you up and running with minimum impact on your process as possible.
Within our support we offer access to our to our emergency 24/7 hotline for all electromechanical faults. We will get a engineer dispatched directly to your site to fix the problem.
Find the hotline on our website here