Meet the team

Nick Walkiden

Customer Account Manager

How long have you been with Orion MIS?

I joined Orion in February 2021.

What did you do before joining Orion MIS?

I was a Key Account Manager for Interroll, caring for the South of England and Wales with a sales budget of over £5,000,000 per year.

What is your role within Orion MIS?

I am the Customer Account Manger, responsible for all aspects of the customers requirements post-project and also looking after the smaller upgrade and retrofit projects that they may have.

What are you responsible for on a day-to-day basis?

Ensuring that the customers needs are met and that the transition from projects back to sales is a smooth and effortless process.

 

How would this process work?

Typically, it would begin with a meeting with the Projects Manager and the customer to discuss the project success, understand what their ongoing needs are and how Orion MIS can fulfill these requirements.

 

What are three strengths that help you in your role?

​I believe that I am driven, a clear communicator and organised in my approach to business.

What do you think makes Orion MIS successful?

Having a customer-focused and can-do attitude underpinning everything that we do at Orion. If a customer has a requirement that we have to adhere to, even mid-project, we do everything that we can to make this happen. Afterall, our customers are the most valuable part of our business.

What are your plans for the remainder of 2021?

We plan to continue to grow the projects side of the business, whilst also taking a holistic approach to the way we structure the aftersales. We also have a number of exciting announcements planned for Q3 and Q4 of this year, so watch this space!